Below is a list of the provisions we make for accessibility in our cinema and the types of screenings we currently offer. All of our screenings are open to all, and everyone is welcome to attend whichever screening suits them best. If you have any suggestions of how we can improve our service further, please let us know.
This is a service for blind and visually impaired cinema goers. For most films, a narration track is available which fills the gaps between dialogue by describing what is happening on screen. This can only be heard through special headphones on compatible films - if you wish to use this service please check when booking tickets that the film has audio description available, and ask the member of projection staff at the cinema door for a set of headphones.
Using the same headphones as the audio description service, this is another audio track that plays the film's soundtrack (dialogue and sound effects) directly through the headphones. If you wish to use this service please check when booking tickets that the film is compatible, and ask the member of projection staff at the cinema door for a set of headphones.
CEA Cards are for disabled customers who wouldn’t be able to attend a cinema screening on their own and require a carer to accompany them. The card entitles them to one free ticket for a carer, allowing them to enjoy a trip to the cinema for the same cost as anyone else (the card holder is still required to pay for their cinema ticket).
Application forms for CEA cards are available in the cinema foyer, or from the CEA website.
Our cinema has 243 seats, starting with row A at the back as you enter the cinema. Seats A1-17 can only be booked in person or over the phone. Seats A8-17 are our accessible seats, with up to 3 wheelchair spaces available. Seats A1-7 are usher seats and don't have armrests, so we only allow these to be booked if there are no other seats available and customers confirm that they would be comfortable in these types of seats.
Click here to see the Cinema Seating Plan.
Perfect for people with dementia, memory loss and their family, friends and carers but open to everyone to encourage a friendly and inclusive atmosphere. During the show, the lights will be left on low and people can move around as they need to.
The Phoenix has up to three wheelchair bays in the back row of the cinema that can be booked in person or over the phone at Reception. These aren't bookable online as that would enable them to be booked by those who don't need them, and we need to manually remove seats if more than 1 wheelchair space is required for each screening. Please make staff aware when booking your tickets if you require a wheelchair space, or need a seat in the back row due to other mobility issues that don't require the seats to be removed. A disabled toilet is available in the cinema foyer.
We have space at the front of the cinema for additional wheelchairs or for those who would rather sit near the front for other reasons - please note, accessing the front of the cinema without using the stairs requires entering the cinema through a fire exit. Please tell us in advance if you wish to use this option, so we can coordinate staff to show you where to go and have the doors opened for you.
Our satellite link allows us to screen the best productions from the National Theatre, Royal Ballet and Opera and more, live from whichever venue they are taking place in, directly to Orkney! These shows will usually start promptly, so be sure you arrive in good time and are seated by the advertised start time of each performance.
Click here to see what's coming up.
A hearing loop is installed in the cinema auditorium and is active during most cinema shows. Please switch your hearing aid to the 'T' setting to use this service. During some events the hearing loop may need to be switched off to prevent interference with microphones or other equipment - please ask a member of cinema staff if you have any queries about this.
Monthly screenings of family-friendly films at low prices – all tickets are only £3.10! A great way to introduce little ones to the cinema for the first time, or just see a good film for less money. (Responsibility for assessing a film's suitability always remains with the parents or guardians.)
Independent, foreign language and classic films, documentaries, art house and world cinema – our Fringe strand gives everyone the opportunity to see these quality movies on the big screen!
Click here to see what films are coming up.
RELAXED SCREENINGS (PREVIOUSLY CALLED AUTISM FRIENDLY)
These screenings have a relaxed atmosphere where customers should be understanding of others, who may have additional support needs and may need to move around or make some noise. There will be no adverts or trailers shown before the film, so the film will start at the advertised time. During the show, the lights will be kept on low and the volume will be turned down.
Young children remain the responsibility of their parents or guardians at all times and are not permitted to play on the stairs or run along the aisles where other customers are sitting. Please respect others at all times, which includes giving everyone the space they need to comfortably enjoy the show.
These screenings have descriptive subtitles for the hard of hearing on screen, that are visible to all. The films shown are the same as on regular cinema schedule, but with the addition of subtitles for dialogue and other sound effects, such as (music), (wind and rain) or (door opens).