Reopening Plans

We are getting ready to welcome you back!

We are delighted to welcome you back to The Pickaquoy Centre on Monday, 2nd November!

The safety of our customers and staff is at the forefront of every decision we have made. We are taking a phased approach to reopening and ask for your patience and cooperation as we all adjust to the new guidelines in place here in the Centre.

We have created a list of Frequently Asked Questions for each of the areas that will reopen in this initial phase. We ask that you read these carefully before attending an activity as this will help all involved have a safe and enjoyable experience. 

Please click the links below to read the FAQ's about a specific activity:

General Facility FAQ's
Gym & Group X FAQ's
Swimming Pool FAQ's
Climbing & Bouldering FAQ's


 

General Facility FAQ's

What are your hours of operation?
Monday-Friday 0645-2130
Sat & Sun 0845-1730

What additional cleaning protocols are in place?
Our cleaning protocols have been enhanced throughout the Centre and we have purchased state of the art cleaning equipment to help with this. Following each hour-long bookable session, our team will undertake cleaning of all areas used for half an hour with facilities cleaned and ready to go for the next hour session thereafter. Further deep cleaning will then be undertaken at the end of each day.

Will there be hand sanitisers available?
There are hand sanitisers located at the entrance and exit of the building, as well as a large number situated throughout the facility.

Do I need to wear a face covering?
You must wear a face covering when you enter the building and are in transit to your activity. You are not required to wear a face covering during your activity, however you are welcome to if you prefer. People who are exempt are not required to wear a face covering, however we ask that all customers be mindful of the two metre physical distancing guidelines at all times.

What activities are available?
The Swimming Pool, The Gym, The CV Gym, S & C Gym, Climbing & Bouldering, Squash and the Athletics Track will be available during the first phase of our reopening plan.

Do I need to book in advance?
All activities within the centre will require advanced booking, either online or over the phone, with activities paid for at the point of booking. We will not be able to facilitate walk-ins. You can pre-book all activities at by clicking the Book Online link.

ActiveLife members can book up to 14 days in advance, and seven days in advance for ‘pay & play’ customers.

The only activities that you will not be able to book online are Bouldering, Family Swim Sessions and Squash. Please phone us on 01856 879900 to make a booking. If the phone is engaged, leave a voicemail with your telephone number and someone will get back to you as soon as possible. You may also send an email to enquiries@pickaquoy.com with your name and phone number.

How do I register or update my details for your system?
Please go to Book Online and click the button of the activity you would like to book. You can either register as a new user, or update your details by logging in with your registration details. You can also update your password if you have forgotten it.

Will toilets be available?
Toilets will be available for customer use. If you need to use the toilet during your activity, please remember to put your face covering on when in transit. Some of our toilets  will not be available in the initial stages or reopening, these toilets will be clearly marked.

Will changing facilities be available?
Dry side changing facilities will not be available, so we ask that all customers come ready for their activity. Wet side changing will be restricted. Please visit our Swimming Pool FAQ’s for further details.

Will I be able to use the lift?
The lift will be available for people with limited mobility and families with buggies. Only one individual or household will be permitted on the lift at any given time. If you are waiting for the lift, please adhere to physical distancing guidelines, and we encourage you to sanitise or wash your hands after you use the lift.

Is there a one-way system in place?
We have incorporated a one-way system where possible. You will see a number of COVID specific signs, banners and floor markings throughout the centre and we would politely ask that you read these and follow the guidance given to keep both you, other customers and our staff as safe as possible.

Will I still be charged full price if I have to cancel my booking last minute due to COVID-19 symptoms?
If you have COVID symptoms, please do not come to The Pickaquoy Centre. If possible, please let us know as early as possible that you will not be able to attend your session as this may free up a space for another customer. You will not be charged if you cancel your class or gym session due to COVID-19 symptoms. However, we may request proof that a test has been taken before you can book onto another session.

Some of your services are not available, when can I expect those to resume?
We understand that some of our services are not available in the first phase of reopening and this may be frustrating for you. We are continually monitoring the situation and will keep you up-to-date on any change of service through our website and social media channels.

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Gym & Group X FAQ's

What are your hours of operation for The Gym, CV Gym, The S & C Gym and Group X Classes?
Monday-Friday 0645-2115
Sat & Sun 0845-1715

You can view our Group X timetable here.

Are there any new rules that I need to be mindful of while using the Gyms or attending Group X classes? 
We have created specific COVID-19 guidelines for the Gyms and Group X classes which provides a full update of what's expected. You can download the PDF's below:

COVID-19 Gym Guidelines
COVID-19 Group X Guidelines

How many people can be in the Gym at one time?
There are 19 bookable slots for the CV Gym, 8 for The Gym and 4 for the S & C Gym. This allows for individuals to physically distance throughout the duration of their workout.

How many people can attend a Group X class?
As all classes will be held in the Arena, there will be up to 24 bookable slots available depending on the class. This allows at least two metres between individuals at all times.

Will there be hand sanitisers available?
Hand sanitisers are available at the entry and exit of the CV Gym currently located within the Arena. There are also hand sanitisers in The Gym and The S&C Gym.

What are my cleaning responsibilities when working out in the gym?
When using the gym you must clean all equipment using the disinfectant spray and blue roll provided after using any piece of equipment. We also advise you to clean the equipment before use.

Do I need to wear a face covering during my activities?
Although you need to wear a face covering when transiting throughout the facility, you do not need a face covering when you do your activity. Please remember if you need the toilet during your session, or when exiting the building, you must put your face covering back on. 

Do I need to book in advance?
All Gym sessions and Group X classes must be booked in advance. We encourage you to book online to save time, or you can phone reception on 01856 879900.

Can I come to my session midway through my time slot?
If you are attending a session in any of the Gyms, you must arrive no earlier than 5 minutes before and no later than 5 minutes after your booked slot. If you arrive later than 5 minutes from your booked time, you will not be admitted. 

Booking slots for any of the Gyms will be for one hour and customers should note that this is the time you are allowed to be in the building, so includes activity and changing time. 

For Group X classes, please do not arrive any earlier than 5 minutes before your booked time slot. Late arrivals will not be admitted into the class as this is disruptive for both the instructor and other customers.

Can I move between Gyms?
You will not be permitted to move between areas within the facility. This is to adhere to the Scottish Government's Track and Trace system, and to control the number of people in the building at any given time to reduce the risk of spreading COVID-19.

Will toilets be available?
Yes, the available toilets will be clearly marked and sign posted.

Will changing facilities be available for me to use before I go to the Gym or attend a Group X class?
No, changing facilities for Gyms or Group X classes will not be available at this time. Please come ‘gym and class ready’. All belongings will need to be stored in lockers or plastic containers provided.

Will I still be charged full price if I have to cancel last minute due to COVID-19 symptoms?
You will not be charged if you have to cancel your class or gym session within the usual 6-hour time limit due to COVID-19 symptoms. However, we may request proof that a test has been taken before you can book onto another session.

Some of your services are not available, when can I expect those to resume?
We will be looking to reintroduce Personal Training, Personalised Programmes, Body Composition Analyses and specific group training as soon as we can and have had the opportunity to monitor and review our initial offering. We will be constantly monitoring our Group X classes and make adjustments where necessary.

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Swimming Pool FAQ's

What are your hours of operation?
Monday-Friday 0700-2130
Sat & Sun 0900-1730

You can view our Pool timetable here.

Will there be hand sanitisers available for use in the pool?
There are hand sanitisers positioned at the entrance to the village change and at the vanity area.

Do I need to wear a face covering in the pool area?
We ask that you wear a face covering when moving around in communal areas and in the village change. However, you can leave your mask in your locker when you go to the pool. Please take special care to adhere to physical distancing guidelines.

Do I need to book my swim sessions in advance?
All pool activities will require advanced booking. We encourage you to Book Online if you can, or you can telephone us on 01856 879900. The only pool activity that you are unable to book online is the family swim sessions. These can only be booked with a customer services advisor on the phone.

How many sessions can I book per day?
You can book up to one slot per day and three slots per week. This is to ensure that all of our members have the opportunity to enjoy the pool.

How do I book a Family Swim Session?
We have a number of family sessions available, please see the Pool Timetable for further information. When booking a family swim, the person booking the session should make the booking over the phone and each member of the family must be registered with us including babies.

There is a maximum of 6 family members per booking. If there are more than 6 people in your household, then special arrangements can be made, please ask when booking. (Admission policy applies - view here).

Family sessions are currently available in the main pool only. ‘Tanks’ will be roped off and the pool will be set at a depth of 0.9 metres deep.

How long will the session last?
All sessions will last for one hour. Customers should arrive no earlier than 5 minutes prior to the session commencing. Please be aware that customers arriving more than 5 minutes after their booking time has commenced will not be allowed to participate in their activity. Customers should have vacated the Village Change by the end of their 60-minute slot. Please ensure you finish your activity and get out of the pool with enough time to get changed and exit the facility.

Will toilets be available?
The Village Change and the Poolside Toilets will be available. These will be cleaned after each session. Hairdryers will not be available.

Will Cubicles and Lockers be available?
Changing cubicles and lockers are available. On arrival, as you are checked in for your session, you will also be allocated a numbered cubicle and matching numbered locker. These will be clearly marked. It is important customers use the cubicle and locker they have been allocated. Where possible, families will be allocated the family cubicles. Cubicles and lockers will be cleaned after each session.

Do I need to shower before my swim?
We request that all customers arrive ‘beach ready’. Whilst cubicles are available, we ask that you arrive having had a shower and wearing your costume under your clothes. This will help minimise time in the cubicles and changing room. Reduced numbers of showers are available but should only be used if available for a quick rinse before and after using the pool, please avoid queuing. Soap or shampoo should not be used.

Is there a one-way system in place?
There is a one-way system in the Village Change. This is clearly marked leading towards the swimming pool. Please adhere to the one-way system when going to your cubicle, locker and to the pool, adhering to physical distancing guidelines at all times.

Will I still be charged full price if I have to cancel last minute due to COVID-19 symptoms?
You will not be charged if you have to cancel your pool session within the usual 6-hour time limit due to COVID-19 symptoms. However, we may request proof that a test has been taken before you can book onto another session.

Some of the normal pool sessions are not available, when can I expect those to resume?
We will be looking to reintroduce the sessions that were previously on our timetables as soon as we can and have had the opportunity to monitor and review our initial offering.

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Climbing and Bouldering FAQ's

What are your hours of operation?

The Climbing Wall will be available for a number of public sessions and courses throughout the week.

You can view the Climbing and Bouldering timetables here.

Will there be hand sanitisers available near the Climbing Wall and Bouldering Cave?
There is a hand sanitizer near the fire exit door alongside the Climbing Wall and outside of the Bouldering Cave.

Do I need to wear a face covering when climbing?
You do not need to wear a face covering while you are using the Climbing Wall or in the Bouldering Cave. You will be permitted to take off your face covering when climbing but must wear a face mask at all times when belaying.

Do I need to book in advance?
All climbing and bouldering activities must be booked in advance. You can Book Online or over the phone on 01856 879900.

Bouldering can only be booked over the phone and only one household is allowed to use the Bouldering Cave at a given time.

Please don't arrive five minutes earlier or later than your allotted time slot.

If you have booked a climbing or bouldering session, you must arrive no earlier than 5 minutes before and no later than 5 minutes after your booked slot. If you arrive later than 5 minutes from your booked time, you will not be admitted. 

Is there a one-way system in place?
For accessing the Climbing Wall there is a one-way system in place. Exit from the Climbing Wall will be via the fire exits in the Arena.

For the Bouldering Cave there will be a 2-way system along the bottom corridor running parallel to the main arena in place, this will be done to ensure physical distancing can be maintained at all times.

Some of your services are not available, when can I expect those to resume?
Inductions will resume when restrictions and guidelines are relaxed enough for it to be felt that the safety of our customers and staff can be guaranteed.

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